For example, “123 Main Street” should be entered as “123 Main”. (Why is my TV's picture distorted?). For numeric streets, try the plain numeric version first (e.g. How do I reboot my set-top box? Disconnect and reconnect the coaxial cable or any other video cable connections. Expand Shop sub-menu Collapse Shop sub-menu Shop Bundles; Plans And Pricing; Shop Cincinnati Bell; TV; Home Phone; Internet; Premier; Energy; Holiday; Connected Life Catalog. Cincinnati Bell offers internet, phone and television service to individuals and businesses. The availability is limited to areas currently wired for Fioptics, and other Fioptics services are not required. Abbreviate directional street addresses using N, S, E, W, NE, NW, SE, or SW. For example, the street name "North Main Street" should be entered as "N Main". What do I do if my set top box says 'boot'? I have no picture but the channel guide still works. If you already have service with Cincinnati Bell, please log in. First verify that your set-top box is properly connected to your television and wall outlet. I would assume Cincinnati Bell does the same. It may take up to 30 minutes for the Program Guide to download the program listings completely again. Lock in your price for 2 years, no contracts. What if I have no picture or sound on my set-top box? they have no one using land lines anymore, no cell phone service anymore, all they have left is dsl and fioptics which I'm guessing 60% of cincinnati area cannot get. To order Cincinnati Bell Fioptics Internet, TV and home phone service in your area please call 866-565-2210. What if I have no picture or sound on my set-top box? Discover Cincinnati Bell; Why Fioptics; Fiber Technology; Why Speed Matters; TV on the Go; Free Wifi Around Town; Blog. OTA has better picture quality since it is not as compressed as the cable/fiber based TV. Blue Screen: If there is a VCR connected between the outlet and the TV, use the VCR remote to set the VCR to Channel 3 or 4. 0. Summary of Contents for Cincinnati Bell Fioptics TV. All of my TV's are not working, what should I do? If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. What do I do if my TV says no signal? Please select the address you wish to get best offers for. If you are unsure which input you have previously used, cycle through all available inputs using your television’s “Input” or “Source” button. Choose only the features and services you want. To reboot simply disconnect the power cord from the back of the box. Notify me when I can upgrade to Fioptics at this address. Wait 30 seconds, and then reconnect and power back up. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. Press multiple times to cycle between the various aspect ratios. If selecting the correct input does not correct the problem, disconnect the power cable from the back of the set-top box. Log in to get customized information on your service. Find out why speed really matters with Cincinnati Bell Internet, and find the best speed for your lifestyle. If your set-top box is turned on but your TV only displays a blue or black screen, your TV may be set to the incorrect INPUT. What do I do if my set top box says 'boot'? Welcome to the official YouTube channel for Cincinnati Bell. 0. anthony113061. The box may take 2-3 minutes to fully power on and load the interface on your television. Cincinnati Bell tells us most customers now have a cell phone for backup, but if you are concerned, they can sell you a battery backup kit for $100. Let the device rest for 30 seconds then reconnect the power. What if I am having picture issues? If your television is connected to an outlet or set-top box with a coaxial cable, verify that the TV is on Channel 3 and the cables are tightly connected. Submit your inquiry below and we will respond to your online issue or question shortly. I see the message "" - what do I do? The box may take 2-3 minutes to fully power on and load the interface on your television. 20.2K. Snowy Picture: This means the picture is present but appears fuzzy or grainy. Your service has been placed on Vacation Service at your request. You don't seem like you care. For numeric streets, try the plain numeric version first (e.g. Wait at least 30 seconds and then reconnect the power. Wavy, Horizontal, or Zigzag Lines: This problem is usually caused by loose or dirty connections. All of my TV's are not working, what should I do? Customer Education, Company Culture, How-to Videos & more. If the problem persists, check if you experience the same issue when the television is in use with an alternate video source (DVD player, VCR, etc.). Sue Clayton 180 N Rhonda Dr. Falmouth Ky. 859 951 ****. If the problem persists, check if you experience the same issue when the television is in use with an alternate video source (DVD player, VCR, etc.). Pixelated or Tiled Image: This problem can usually be fixed by tightening all cables or by briefly powering down and disconnecting all devices to rest, and then reconnecting and powering back up. also I live about 12 miles from downtown cincinnati and still cant get their fioptics service. If there is still no signal, check that your TV is set to the correct input. Cincinnati Bell's Fioptics provides Internet at speeds from 5 Mbit/s up to 1 Gbit/s to over 500,000 homes in the Cincinnati metropolitan area and its nearby suburbs. Browse or search below to find the information you're looking for. Leave the set-top box unplugged for 10 seconds and plug it back in, wait until you have a picture on the TV. See Also This is a typical signal distortion from Monday Night Raw that happens every week with Fioptics. After you see the internet light turn green you will need to reboot your set-top box by removing the power cord directly from the Set Top Box. If the problem persists, check if you experience the same issue when the television is in use with an alternate video source (DVD player, VCR, etc.). Please enter the address to check Fioptics availability. me too. 118 were here. Next, tell us which set-top box you have. What if I am having picture issues? 1 to indicate 1st Street). Please select your street from the list displayed. We found more than one street that matches the street name you entered. What do I do if my set-top box will not power on? If your picture does not look like high definition, or if there are black bars to the right and left of the picture, your broadcaster probably is not transmitting the picture in full high definition. Like. If so, the issue resides within your television, and you will need to contact the product's manufacturer for more information. How Can We Help You? See Also What do I do if I am having picture issues? For example, "West 7th Street" should be entered as "W 7". Your service has been placed on Vacation Service at your request. Wait at least 30 seconds and then reconnect the power. Speeds up to 100 Mbps. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. Enter the first few letters of the street name. What do I do if my TV says no signal? Please select the address you wish to get best offers for. Log in. I just purchased a new TV and soundbar (VIZIO) and have the soundbar connected through ARC to the TV. However, VOD (video on demand) will not function without their set top box. If you are requesting account information or changes to your account, we must verify you are the account holder. Cincinnati Bell - Fioptics Internet Service Review from Detroit, Michigan My name is Neacol Johnson I am very disappointed in the service and customer service I have received. Simply disconnect the power cord from the back of the box. 0. There needs to be a major managerial and technology shake up down at that company. Our Social Media Team is here to help! How do I reboot my set-top box? Complaining and calling their joke of a customer service line does no good and nothing is ever fixed. To use in a timely manner must verify you are unsure of your set-top box, data! Available in your neighborhood quality since it is not successful rebooting your set-top box can resolve the issue down manually. A new TV and home phone service in your neighborhood around until you have a picture on my set-top.. 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