etc.,) you must   contact your ticket seller directly to reschedule your travel. If you have a trip planned that includes transportation on a Greyhound bus, and you have to cancel your holiday, you might be able to get a refund of the purchase price. For airline tickets that are purchased at least, allow passengers to cancel their reservation and receive a full refund without a penalty for, allow passengers to reserve a ticket (place it on hold) at the quoted price without paying for the ticket for. Discover New Destinations He’s managed to change his ticket to a different destination and dates, paying a change fee. I didnt get a student discount. Trailways News To start the process, please provide your transaction code, we will be happy to help you. Wedding/Family Reunions  In the event of illness, business travel or vacation, unused tickets may be returned for credit toward the purchase of additional commuter tickets by using the commutation credit voucher. Please refer to Operators’ Refund … See if your ticket is eligible for a refund here: If you purchased your ticket online through Trailways.com, or at one of our retail locations you’re in the right place. In the following situations, passengers are not entitled to refunds except under very limited circumstances: Note: While airlines are not required to issue a refund for non-refundable tickets, they are free to do so or they may issue a credit or travel voucher for future use on the airline. Refunds require a copy of the death certificate. Advertise with Us You can get only a refund in the following conditions: Flexible (refundable) fare is purchased; The ticket isn’t used, or only one half of the ticket is unused; Refund request is submitted before the date of travel; Send your original ticket with a written refund request: Greyhound Lines, Inc. P.O. Please continue to the next question. Refundable tickets may be refunded with the original form of payment at the location at which the ticket was sold. Even though the confirmation e-mail lists the date and time of the departure and arrival, the ticket was valid for 1 year. Once this change fee is applied, you may submit a request to have the fee refunded. Change fee refunds require a letter (on letterhead) from a licensed physician confirming that travel was not recommended due to the customer’s illness. Refund policy Credit provided by OurBus for canceled commuter tickets is refundable to the same card used to purchase the ticket. Trailways International Refund requests will ... Avalon Airport ticket booth. If you receive a monthly subway, bus, Commuter Rail, or ferry pass through auto-pay, you can pause or cancel your subscription but you must do so by the 21st of the previous month. 24X7 support for bookings with easy cancellation Instant refund… Airlines must also comply with the promises they make, and in some instances, they may be willing to offer passengers accommodations or other benefits that they are not required to provide. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. For general questions with refunds, please use this form to contact our Refunds Desk. Am I entitled to a refund of the cost of my plane ticket? Customer Service Pledge Yes, it is legal to not offer refunds. Yes. How to claim a refund, or replace your Oyster card or season ticket. 1 2 Secure .gov websites use HTTPS Having a Driven Rewards account comes with big perks and rescheduling travel is one of them. Commuter Service I lost my ticket. Contact the airline directly to inquire about additional accommodations or benefits. Note: All refunds will be refunded back via the payment method stated on the refund confirmation email within 14 business days. For USDOT specific COVID-19 resources, please visit our page. Refunds require a copy of the jury summons. Refunds cannot be given to basic, economy tickets, although other classes may qualify. In normal cases, you can get a full or partial refund of your Greyhound tickets. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. B. Commutation Tickets: Except in the case of job loss, cash refunds will no longer be allowed on commutation tickets. Ticket refunds require a letter (on letterhead) from a licensed physician confirming that travel was not recommended with the validity of the ticket (one year of the tickets issued date) due to illness. No. To apply for a refund, you must submit a request (with the original ticket) in writing. 25% fee charged if canceled less than 14 days before departure. Generally, if you bought your ticket for a cancelled event from an official seller, you should be entitled to a refund, often automatically. All other Refundable fares tickets may only be refunded upon application for refund by the Greyhound Corporate Refund Department in Burlington, Ontario. If you purchased a Flex Fare ticket you should continue to, “How do I submit my ticket for a refund?”. The bus was late and I missed a connecting flight. Passengers failing to produce a current valid ticket must pay the appropriate fare and claims for refunds in such cases will not be allowed. •If you purchased your ticket for travel from one of our retail locations you may visit any of our retail ticketing locations to reschedule your travel. Simply log in to your account on our website and select the Manage My StagecoachSmart section of MyStagecoach or call 0345 810 100. If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT. Rescheduling according to purchase method: Trailways.com / Terminal Locations / 3rd Party Websites, Rescheduling trips cancelled due to severe weather or uncontrollable event. If you look at the Megabus web page, you cannot get a refund, but you can change dates. Become a Trailways Carrier You can find all the fees here. If an airline requires payment with a reservation, it must allow the consumer to cancel the payment and reservation within 24 hours and receive a full refund. If your change is due to the death of an immediate family member, the request must contain the family member’s name and relationship to you. Terms & Conditions Refunds may take up to 7 to 14 business days to be processed by our Customer Care Center. Yes. Airlines may have different policies to determine when a bag is officially lost. You can only request a refund before the travel date on you ticket. If you can’t get a refund on a nonrefundable ticket, salvage the credit. Greyhound is not liable for any other travel expense caused as a result of a delay. Don’t have an account but want to be part of our loyalty program? Religious/Social Group Trips Online Refunds. Veteran Honors Program Contact our Customer Care Center by phone within 24 hours of your originally scheduled date and time of travel in order to reschedule your purchase made online. Trailways will in some cases refund change fees and tickets. redBus – World’s Largest Online Bus Ticketing Platform with the largest inventory of operators, routes RTCs. You can keep up to date checking our main Coronavirus page. Please note: If you were not logged into your account when purchasing your ticket you must contact Customer Care to submit a refund request. Return Policy 1200 New Jersey Avenue, SE Send all refund requests to Customer Care for consideration. 9 … This Refund Policy shall only be applicable for selected operators with its terms. Ready to reschedule travel online? Box 6 6 0 6 9 1, MS 470P.O. We’re working hard to bring online cancellations and refunds functionality to your Driven Rewards account. How quickly is an airline, travel agent, or online travel agency required to process a refund? Rail 10 Trip tickets can be refunded … DOT determines whether you are entitled to a refund following a significant delay on a case-by-case basis. One-way and round-trip tickets on commuter routes are not refundable. Simply register for an account using the same email on file that you use to purchase with us and we’ll automatically gather your upcoming trips where you can choose the trip you’d like to reschedule. If your refund request is approved, a refund will be provided to you via the original form of payment or credited to a Driven Rewards account toward future travel. Trips purchased online that are later determined to be a trip cancelled due to severe weather or uncontrollable event may be rescheduled for another trip up to 14 days following the original date and time of travel. The claim is made to the customer that once the ticket is purchased, the deal is sealed, and there is no way that customer can get any of his money back. The Trailways Customer Care Center is here to help. Where a PhotoCard is required tickets presented without the Photocard or … To refund a monthly or weekly pass on NJ Transit’s My Tix app, riders should find the pass in the All Tickets tab, swipe left and select refund. Tickets purchased at a retail location are typically processed within 5 to 7 business days. All requests must be received prior to the ticketed date and time of travel and must be accompanied by proper documentation (see “Documentation requirements and processing” below). It a shortline bus ticket for Morrisville state and i think i might be getting a ride. Southern Cross Station ticket booth. Use our contact form to do so. Visit the Coronavirus Information Center here. Was your trip cancelled due to severe weather conditions or uncontrollable event? Avalon City Express. Official websites use .govA .gov website belongs to an official government organization in the United States. Travel Advisories You need to make the exchange or refund request before the travel date of your original ticket. Find out if you are elegible here. Need a refund or cancellation for your ticket? On board with bus driver. “When there is … Tickets purchased at a retail location are typically processed within 5 to 7 business days. Group Hotel Deals  If you use the first half of a round-trip ticket, you can request a refund only for the unused leg of the trip. Applications for refunds of Expressway Eurolines tickets bought online should be sent to eurolinesales@buseireann.ie before the departure date. Of course, if you find that you don’t need your great value student bus ticket anymore, you can get a refund, subject to our standard terms and conditions. College/University Service Unless you’re exempt, you must wear a face covering throughout your journey. Refunds: Full refund to original form of payment or eVoucher with no fees if canceled 15 days or more before departure. In addition, if you are unhappy with a service you may be entitled to a refund based upon our Conditions of Carriage. (I didn't realize a Greyhound bus ticket is NOT a reservation for a seat on the bus on that day like an airline ticket. Eurolines; How can I get information on Expressway Eurolines Services or apply for a refund of a Expressway Eurolines Ticket bought online. Tickets can be exchanged in person at a Peter Pan ticket counter, on the Peter Pan Bus App or by contacting Customer Care by CLICKING HERE. This page contains useful information to determine whether you are entitled to a refund for air fare or services related to a scheduled flight. Queries can be sent to eurolinesales@buseireann.ie.. The travel date, time, customer name, and origin/destination are able to be exchanged. However, these agents are free to apply the same or similar procedures to provide equivalent or similar customer service. With all other fare types, your ticket is non-refundable but you can still change it for a $20 fee prior to your scheduled departure date. Tickets are valid for the period shown on the ticket only. Accessibility Information on Expressway Eurolines Services is available here. Press Release: DOT Relaunches Air Consumer Website, Office of the Assistant Secretary for Research and Technology. SkyBus touch screen e-kiosk. Package Express Shipping St Kilda Express. However, if an airline accepts a reservation without payment, it must allow the consumer to cancel the reservation within 24 hours without penalty. Privacy Policy Help Center, Bus Ticket Information Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees. The following documents, for example, could be proof that you … If you can't make the rescheduled date, then you're entitled to a full refund. Military Troop Transport This applies to all tickets, including Driven Rewards award tickets, and promotional fares. With our newly added refundable ticket feature, you can now have more flexibility and ease when you book your ticket online on BusOnlineTicket.com! Airport Service Kindly note that only tickets purchased at the time you were logged into your account will populate in your profile at this time. “Whenever a schedule is overbooked, customers can either reschedule their trip for the next bus available or they can request a refund,” communications officer Crystal Booker said. Refunds require either a copy of original orders directing you to pre-deployment training or to report for TAD or PCS, or a letter from your unit with contact name and unit phone number. You may be able to get a refund if you no longer need your Travelcard or Bus & Tram Pass season ticket on your Oyster card. However, you may wish to contact the connecting bus line for their specific refund procedures. 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